Return Policy

Last updated:

Overview

At Waxwarmhandmade, we are committed to delivering high-quality website development services that meet your expectations. This Return Policy outlines our refund and cancellation procedures for various services we offer.

Website Development Services

Due to the custom nature of website development services, refunds are handled on a case-by-case basis:

Before Work Begins: If you cancel before we start working on your project, you will receive a full refund of any deposit paid, minus any administrative fees.
During Development: If you cancel during the development phase, you will be charged for work completed up to the cancellation date. Any remaining balance will be refunded.
After Completion: Once the project is completed and delivered, refunds are not available. However, we will work with you to address any concerns or issues with the final product.

Hosting Services

Our hosting services are subject to the following refund policy:

30-Day Money-Back Guarantee: If you are not satisfied with our hosting services within the first 30 days, you may request a full refund.
After 30 Days: Hosting fees are non-refundable after the initial 30-day period. However, you may cancel your hosting service at any time, and no further charges will be applied.
Setup Fees: Any setup fees paid are non-refundable.

Domain Registration

Domain registration fees are generally non-refundable due to the immediate nature of domain registration with third-party registrars. However:

If there was an error in the domain registration process on our part, we will work to resolve the issue or provide a refund.
Domain transfers and renewals are non-refundable.
You may cancel domain auto-renewal at any time before the renewal date.

SEO and Marketing Services

SEO and marketing services are provided on a monthly or project basis:

Monthly Services: You may cancel at any time with 30 days notice. No refunds will be provided for the current billing period.
Project-Based Services: Refunds are available only if we fail to deliver the agreed-upon services. Partial refunds may be provided based on work completed.

Revision and Modification Requests

We include a reasonable number of revisions in our website development packages. Additional revisions beyond the agreed-upon scope may incur extra charges. We will always communicate any additional costs before proceeding with extra work.

Satisfaction Guarantee

Your satisfaction is important to us. If you are not happy with our services, please contact us immediately so we can work together to resolve any issues. We are committed to finding a solution that meets your needs.

How to Request a Refund

To request a refund, please contact us with the following information:

Your name and contact information
Order or invoice number
Reason for the refund request
Any relevant documentation or details

We will review your request and respond within 5 business days. If approved, refunds will be processed within 10 business days to the original payment method.

Exceptions

Refunds will not be provided in the following circumstances:

Change of mind after project completion
Failure to provide necessary materials or information in a timely manner
Violation of our Terms of Use
Third-party service fees that have already been paid on your behalf

Dispute Resolution

If you have a dispute regarding a refund or our services, we encourage you to contact us first to resolve the matter amicably. We are committed to working with you to find a fair solution.

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the new policy.

Contact Us

If you have any questions about this Return Policy or wish to request a refund, please contact us:

Waxwarmhandmade
45 Eisenhower Dr #520, Paramus, NJ 07652, United States
Phone: +12018706000
Email: message@waxwarmhandmade.world